Refund and Shipping Policy | Rayz International

Return and Refund Policy for Retail Customers

We will accept any item for refund or exchange within 15 days of sale. Rayz will issue a refund in the form and amount tendered for the original transaction.

All returns or exchanges must be unwashed, unworn, unused, and in their original condition with receipt and tags attached. Return shipping will be paid for by the customer.

All sale merchandise is final sale and cannot be returned or exchanged.

Most of the products on Rayz are handmade or hand-dyed. Slight variations in color, design, or size are not considered defects but unique variations which add to the beauty of the product.

Return and Refund Policy for Wholesale Customers

We will accept items for exchange only within 15 days of receiving an order. If a retailer wants to exchange any item, they will have to pay for shipping. Retailers should report defective items within 7 days of receiving an order.

All exchanges must be unwashed, unworn, unused, and in their original condition with receipt and tags attached. Return shipping will be paid for by the customer.

All sale merchandise is final sale and cannot be returned or exchanged.

Most of the products on Rayz are handmade or hand-dyed. Slight variations in color, design, or size are not considered defects but unique variations which add to the beauty of the product.

Shipping Policy

Order Processing for Retail Customers:

Once we receive your order, we will process and ship the order within 2 business days. We will send you an email letting you know when your order has been shipped. Rush orders received before 3 pm (EST) will be shipped the day they are received, otherwise will be shipped the next business day.

USPS Ground 4-5 days shipping is free for retail customers on all items.

USPS priority 2-3 days shipping price is $8.40. Additional cost if there is more than one item in the order.

USPS Mail Express 1-2 days shipping price is $30. Additional cost if there is more than one item in the order.

Sending a Gift:

If you would like us to remove the price from the invoice, please send us an e-mail at info@rayzinternational.net immediately after your order and let us know that this is a gift.

Order Processing for Wholesale Customers:

Once we receive your order, we will process and ship the order within 3-4 business days. All orders will be shipped through FedEx ground shipping. All orders up to $350 will be charged a flat rate of $18. All orders above $350 have free shipping. If you want FedEx priority or Express, please contact us at info@rayzinternational.net. We can provide you with a shipping quote.

We will send you an email letting you know when your order has been shipped. You will also receive tracking information for your order.